FAQ | Drayage & Logistics

Answers to common questions about container drayage, demurrage, port fees, and logistics services at Port of Miami and Port Everglades. New Roads Logistics, (786) 733-0270.

Services

What areas do you serve?

We provide container drayage from Port of Miami (PortMiami) and Port Everglades to destinations throughout Miami-Dade and Broward counties. We also handle deliveries to warehouses and distribution centers across South Florida.

How quickly can you pick up a container?

For pre-scheduled pickups, we guarantee same-day service. For urgent or last-minute requests, we can typically have a truck at the terminal within hours.

What container sizes do you handle?

We handle 20ft standard, 40ft standard, 40ft high cube. We work with multiple chassis types to accommodate different container configurations.

Do you provide GPS tracking?

Yes. Every container movement is GPS-tracked from pickup to delivery. You’ll receive real-time status updates and proof of delivery documentation.

What ports do you serve?

We provide daily drayage service from Port of Miami (PortMiami) and Port Everglades in Fort Lauderdale.

Pricing

How is drayage pricing calculated?

Drayage pricing is per-container and varies based on distance, container size and weight, chassis requirements, port fees, and any special handling needs. We provide custom quotes for every move.

Do you charge for wait time?

Excessive wait time at delivery locations may incur additional charges. Standard wait time is included in your quote. We’ll communicate any potential wait time charges before they’re incurred.

What payment terms do you offer?

Standard payment terms are Net 30 for established accounts. We also offer other arrangements for new customers. Contact our team to discuss payment options.

General

Where are your offices located?

Our headquarters is in Miami, FL. 990 Biscayne Blvd Suite 501-16, Miami, FL 33132.

Do you have a bilingual team?

Yes. Our entire team is bilingual in English and Spanish — from dispatch to customer service to management.

What are your business hours?

Monday through Friday, 7:00 AM to 5:00 PM Eastern. Emergency dispatch is available after hours for active loads.

Still have questions? Contact us | (786) 733-0270